Frequently Asked Questions
Here are answers to some of the most common questions customers and vendors ask.
How does this multi-vendor marketplace work?
Our platform allows multiple vendors to register, upload their products, manage stock, set pricing, and fulfil orders. Customers get a unified shopping experience and a single checkout process across all vendors.
How are payments handled?
You can enable Cash on Delivery (COD) or integrate online payment gateways such as Razorpay, Stripe, PayPal, or Paytm depending on your business needs. Each vendor receives earnings after the admin commission is deducted.
Can vendors manage their own products?
Yes. Vendors get a dedicated dashboard where they can add new products, upload images, edit details, track orders, view earnings, and manage inventory.
Do customers receive order updates?
Customers automatically receive notifications for order placement, packing, shipping, delivery, returns, and cancellations depending on your setup.
How does the return & refund process work?
Customers can raise a return request, which first goes to the vendor for approval. After verification, refunds are initiated by the admin based on your platform policies. Everything is tracked in the customer dashboard.