Shipping & Delivery Policy
Know how deliveries work, timelines, zones, courier partners & handling rules.
Overview
Our marketplace partners with multiple vendors and trusted courier partners to ensure fast, safe, and trackable delivery across India. Delivery timelines may vary depending on the vendor's warehouse location, product availability, and customer’s delivery pincode.
Delivery Zones & Estimated Timelines
Below are typical delivery timelines for most orders:
Zone A – Metro Cities
2–4 business days
Zone B – Tier 1 & 2 Cities
3–6 business days
Zone C – Remote Areas
5–10 business days
Timelines may change during festivals, large sales events, or bad weather conditions.
Shipping Process
1. Order Confirmation
Your order is verified and forwarded to the vendor within minutes.
2. Vendor Processing
The vendor packs the item and generates a courier label (1–2 business days).
3. Courier Pickup
The courier partner picks up the order from the warehouse.
4. In Transit
Your order moves through courier hubs. Tracking is updated in real time.
5. Out for Delivery
The package is sent to your local delivery center and marked as “Out for Delivery”.
6. Delivered
Order is delivered to your doorstep with OTP/signature verification.
Shipping Charges
Shipping fees depend on the product, vendor, weight, volumetric size, and customer location. Some vendors offer **free shipping**, while others follow standard courier rate charts.
Free shipping offers (if available) will be shown on the product page.
Cash on Delivery (COD)
COD is available for select pincodes and product categories. High-value or oversized items may require prepaid payment for security reasons.
Delays & Exceptional Situations
Your order may get delayed due to:
- Bad weather or natural disruptions
- Courier operational delays
- Incorrect delivery address or unreachable phone
- High volume during festivals
If your order is delayed beyond the maximum timeline, contact our support team for a priority update.
Need Help?
For any shipping-related issues, contact:
Email: support@yourmarketplace.com
Phone: +91-98765-43210